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員工的心理介入應該怎么做呢，王老師有沒(méi)有這方面的經(jīng)驗？因為根據觀(guān)察，有許多員工出現不安全行為，正是因為心理情緒的問(wèn)題，特別是夜班人員。
請老師發(fā)一份，非常感謝。
我的郵箱：zhangyuangang8@163.com 祝老師工作愉快！
{安全管理小故事——一位護士發(fā)錯藥之后}
瑪麗在紐約一家醫院已經(jīng)工作了三年。一天給病人發(fā)藥時(shí)，她張冠李戴發(fā)錯了藥，幸好被及時(shí)發(fā)現，沒(méi)有釀成事故。但醫院的管理部門(mén)依然對這件事情展開(kāi)了嚴厲地“問(wèn)責”。
首先問(wèn)責護理部。他們從電腦中調出最近一段時(shí)間病歷記錄，發(fā)現“瑪麗負責區域病人增加了30%，而護士人手并沒(méi)有增加”。調查部門(mén)認為護理部沒(méi)有適時(shí)增加人手，造成瑪麗工作量加大，勞累過(guò)度。人員調配失誤。
然后問(wèn)責人力資源部門(mén)的心理咨詢(xún)機構�，旣惖募依镒罱惺裁磫�(wèn)題？詢(xún)問(wèn)得知，她的孩子剛兩歲，上幼兒園不適應，整夜哭鬧，影響到瑪麗晚上休息。調查人員詢(xún)問(wèn)后認為“醫院的心理專(zhuān)家沒(méi)有對她進(jìn)行幫助，失職！”
最后問(wèn)責制藥廠(chǎng)。專(zhuān)家認為“誰(shuí)也不想發(fā)錯藥，這里可能有藥物本身的原因”。他們把瑪麗發(fā)錯的藥放在一起進(jìn)行對比，發(fā)現幾種常用藥的外觀(guān)、顏色相似，容易混淆。他們向藥廠(chǎng)發(fā)函:建議改變常用藥片外包裝，或改變藥的形狀，盡可能減少護士對藥物的誤識。
那幾天瑪麗特別緊張，不知醫院如何處理。醫院心理專(zhuān)家走訪(fǎng)了她，告訴她不用擔心病人賠償事宜，已由保險公司解決。還與瑪麗夫妻探討如何照顧孩子，并向社區申請給予她10小時(shí)義工幫助�，旣愊乱拱�，義工照顧孩子，以保證她能充分休息。同時(shí)醫院特別批準她“放幾天假，幫助女兒適應幼兒園生活”。
這以后，瑪麗工作更加認真細致，也沒(méi)有人發(fā)生類(lèi)似錯誤。她和同事們都很喜歡自己的工作，想一直做下去。
任何事故的發(fā)生都不是簡(jiǎn)單的認為是員工直接引起的，根據屏障分析法，必然是穿過(guò)層層屏障才會(huì )發(fā)生事故，因此，發(fā)生事故后，應至少從管理層、組織層、制度層和個(gè)人層四個(gè)層面進(jìn)行徹底的原因分析，以找出根本原因，徹底杜絕事件重發(fā)。
自由空間 2012-3-21 21:13:00 | 閱讀全文 | 回復(15) | 引用通告 | 編輯
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